Last Updated: March 12, 2026
1. Overview
Tortus LLC (“Tortus,” “we,” “us,” or “our”) offers a subscription-based platform for real estate professionals. This policy explains how cancellations and refunds are handled. By subscribing to our services, you agree to the terms outlined below.
2. Free Plan
Tortus offers a free tier with limited features at no charge. The Free plan:
- Does not require a credit card or payment method;
- Can be used indefinitely with no obligation;
- Does not require cancellation — simply stop using the platform at any time.
3. Cancellation
You may cancel your paid subscription at any time through your account settings or by contacting our support team. When you cancel:
- Access continues until period end. Your cancellation takes effect at the end of your current billing period. You will retain full access to all paid features until that date.
- No immediate termination. We do not immediately revoke access upon cancellation. You have already paid for the current period and are entitled to use the service through its end.
- Automatic downgrade. After your paid period expires, your account will automatically revert to the Free plan. Your data, saved searches, and reports will be preserved but some features may become inaccessible.
- Re-activation. You may re-subscribe at any time by selecting a plan in your account settings. Your previous data will still be available.
4. Refunds
Our general refund policy is as follows:
- No prorated refunds. We do not provide prorated refunds for partial billing periods. If you cancel mid-cycle, you will not receive a refund for the remaining days in that period.
- Exceptions. In exceptional circumstances, refunds may be granted at Tortus’s sole discretion. Examples include:
- Documented extended service outages that materially impacted your ability to use the platform;
- Billing errors or duplicate charges;
- Cancellation within 48 hours of an accidental renewal, where the service was not used during that period.
To request a refund, please contact billing@tortus.io with your account details and reason for the request. We will review and respond within 5 business days.
5. Plan Changes & Downgrades
You may change your subscription plan at any time:
- Upgrades. Plan upgrades take effect immediately. You will be charged a prorated amount for the remainder of your current billing period at the new plan rate.
- Downgrades. Plan downgrades take effect at the start of your next billing cycle. You will retain access to your current plan’s features until then.
- Feature access. When downgrading, features not included in your new plan will become inaccessible at the start of the next billing cycle. Your data associated with those features will be preserved for 90 days in case you choose to upgrade again.
6. Annual Subscriptions
If you are on an annual subscription plan:
- Cancellation stops renewal. Cancelling an annual plan prevents automatic renewal at the end of the annual term. You will retain access through the remainder of your paid year.
- No partial-year refunds. We do not provide refunds for unused portions of an annual subscription, except as described in the Refunds section above.
- Switching to monthly. You may switch from annual to monthly billing at the end of your annual term by selecting a monthly plan before renewal.
7. Contact
For questions about billing, cancellations, or refunds:
- Email: billing@tortus.io
- Mail: Tortus LLC, 800 Third Ave Frnt A #1006, New York, NY 10022
Our billing team is available Monday through Friday, 9:00 AM to 6:00 PM Eastern Time.