Tortus

Legal

Acceptable Use Policy

Guidelines for responsible use of our platform and data.

Last Updated: June 10, 2026

1. Introduction

This Acceptable Use Policy (“AUP”) governs your use of the services provided by Tortus LLC (“Tortus,” “we,” “us,” or “our”). By accessing or using our platform, you agree to comply with this policy. This AUP supplements our Terms of Service and Privacy Policy.

2. Permitted Use

Our platform is designed for licensed real estate professionals and their authorized clients. You may use our services to:

  • Search for and view residential property listings in New York City;
  • Access market analytics, comparable sales data, and valuation tools;
  • Communicate with clients and manage real estate transactions;
  • Generate reports and analyses for legitimate business purposes;
  • Use AI-powered tools to assist with property research and client communication.

3. MLS Data Restrictions

Our platform provides access to listing data sourced from Multiple Listing Service (“MLS”) providers, including the Real Estate Board of New York Residential Listing Service (“REBNY RLS”) and OneKey MLS. You agree to the following restrictions:

  • No scraping or automated collection. You may not use bots, crawlers, scrapers, or any automated means to extract data from our platform.
  • No redistribution. You may not republish, resell, license, or otherwise distribute MLS data to third parties without explicit written authorization.
  • No bulk downloading. You may not systematically download or save large quantities of listing data, images, or other MLS content.
  • Attribution required. When sharing or displaying MLS-sourced information, you must include all required attribution and copyright notices as mandated by the applicable MLS.
  • Personal use only. MLS data accessed through our platform is for your individual professional use and must not be shared with competing platforms or services.

4. Prohibited Activities

You agree not to engage in any of the following activities:

  • Spam and unsolicited communications. Using our platform to send bulk unsolicited messages, emails, or marketing communications.
  • Harassment. Using our platform to harass, threaten, intimidate, or otherwise harm other users, clients, or any person.
  • Data manipulation. Falsifying, altering, or manipulating property data, transaction records, or analytics.
  • Unauthorized access. Attempting to access accounts, systems, or data that you are not authorized to access, including other users’ accounts.
  • Reverse engineering. Decompiling, disassembling, or reverse engineering any part of our software, algorithms, or data models.
  • Interference. Taking any action that imposes an unreasonable load on our infrastructure or interferes with the proper functioning of our services.
  • Illegal activity. Using our platform for any purpose that violates applicable federal, state, or local laws or regulations.

5. AI & Automated Tools

Tortus provides AI-powered features including market intelligence, property valuations, and communication tools. When using these features:

  • Fair use. AI features are intended for individual professional use. Excessive or abusive usage that degrades service for other users is prohibited.
  • No automated bulk queries. You may not programmatically submit large volumes of requests to AI features or attempt to extract the underlying models or training data.
  • Rate limits. We enforce rate limits on AI features to ensure fair access for all users. You agree to respect these limits and not attempt to circumvent them.
  • Human oversight. AI-generated content, valuations, and analyses are tools to assist your professional judgment. You remain responsible for verifying accuracy before relying on AI outputs in transactions or client communications.

6. Account Sharing

Your Tortus account is personal to you and may not be shared with others:

  • You may not share your login credentials with any other person, including colleagues or team members.
  • Each user must have their own account. Team members should be invited through proper team management features.
  • You are responsible for all activity that occurs under your account, whether or not you authorized it.
  • If you suspect unauthorized access to your account, you must notify us immediately at legal@tortus.io.

7. Content Standards

All content you create, upload, or share through our platform must comply with the following standards:

  • Accuracy. Listing information, property descriptions, and marketing materials must be truthful and not misleading.
  • No false listings. You may not create fictitious listings or misrepresent property details, pricing, or availability.
  • No misleading information. You may not use our platform to disseminate false or misleading market data, comparables, or valuations.
  • No discriminatory language. All content must comply with fair housing laws. You may not use language that discriminates based on race, color, religion, sex, national origin, disability, familial status, or any other protected class.

8. Fair Housing Compliance

All users must comply with the Fair Housing Act (42 U.S.C. § 3601 et seq.) and applicable state and local fair housing laws. You may not:

  • Discriminate in the sale, rental, or financing of housing based on race, color, religion, sex, national origin, disability, or familial status;
  • Use our platform to engage in steering, blockbusting, or any other discriminatory practice;
  • Create or share content that expresses a preference, limitation, or discrimination based on any protected class;
  • Use AI tools or data analytics in a manner that results in disparate impact on protected classes.

Tortus is committed to equal housing opportunity. We actively monitor for and prohibit discriminatory practices on our platform.

9. Enforcement

Tortus reserves the right to enforce this Acceptable Use Policy through the following measures:

  • Warning. For first-time or minor violations, we may issue a written warning describing the violation and required corrective action.
  • Suspension. For repeated or serious violations, we may temporarily suspend your access to the platform.
  • Termination. For severe or ongoing violations, we may permanently terminate your account and access to all services.

We will make reasonable efforts to notify you before taking enforcement action, except where immediate action is required to protect our platform, other users, or comply with legal obligations.

Appeals. If you believe enforcement action was taken in error, you may submit an appeal by emailing legal@tortus.io within 30 days of the action. We will review your appeal and respond within 10 business days.

10. Contact

If you have questions about this Acceptable Use Policy or need to report a violation, please contact us:

  • Email: legal@tortus.io
  • Mail: Tortus LLC, 800 Third Ave Frnt A #1006, New York, NY 10022

Questions about these terms?

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